Frequently asked questions

Studio services

What services do you offer?

Lash lift, brow lamination and design, Infinity Lashes and classic lash extensions, at our studio in Dorado, Puerto Rico.

What makes Velamore different?

We focus not only on beauty, but also on the science and health of your lashes, brows and skin. Plus, every service includes a full-body massage throughout your appointment in our smart zero-gravity massage chair.

What does brow lamination and design include?

It includes brow waxing, plus a complimentary upper-lip wax.

How do I book an appointment?

Visit the page Book your appointment.

About the product

What is the Whipped Lash Shampoo?

A light, airy whipped foam that melts between your extensions and rinses away easily, leaving them feeling clean and fresh. It helps remove oil, makeup and residue from the lash line. Each bottle contains 100 ml / 3.4 fl oz.

Who is it for?

It's exclusively for people who wear lash extensions.

How often should I use it?

Use it daily.

How do I use it?

Wet your lashes with room-temperature water, apply a little foam to a soft brush or your fingertips, gently cleanse the lash line with your eyes closed, rinse well and let dry before brushing. See the full steps on the product page.

I just got lash extensions. When can I start using it?

Follow your lash artist's aftercare instructions on when you can wet them for the first time. Your artist knows your lashes best.

Is it safe to use near the eyes?

The product is for external use only. Avoid direct contact with the eyes. If contact occurs, rinse well with water. Discontinue use if irritation occurs. Keep out of reach of children.

Orders and shipping

Where do you ship from?

Orders ship from Dorado, Puerto Rico.

Where do you ship to?

We ship within the United States, including Puerto Rico, and to select international destinations. Shipping options and rates are confirmed based on your address before you complete your order. See our shipping information.

I have a question about my order.

We are happy to help. Message us with your order number and we'll get back to you.