{"id":55,"date":"2026-10-05T18:26:48","date_gmt":"2026-10-05T22:26:48","guid":{"rendered":"https:\/\/velamorepr.com\/?page_id=55"},"modified":"2026-10-08T11:44:15","modified_gmt":"2026-10-08T15:44:15","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/velamorepr.com\/en\/politica-de-devoluciones\/","title":{"rendered":"Returns and refunds policy"},"content":{"rendered":"<div class=\"wp-block-group alignfull vm-page-hero has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"vm-eyebrow wp-block-paragraph\">Help<\/p>\n\n\n<h1 class=\"wp-block-heading\">Returns and refunds policy<\/h1>\n\n\n<p class=\"vm-lead wp-block-paragraph\">We want you to enjoy every purchase and every appointment. Here we clearly explain how we handle returns, refunds and adjustments.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull vm-sec has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group vm-rte is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Store products<\/h2>\n\n\n<h3 class=\"wp-block-heading\">Unopened products<\/h3>\n\n\n<p class=\"wp-block-paragraph\">You can request a return within <strong>14 days<\/strong> of your order's delivery, as long as the product is unopened, unused, with its seal intact and in its original packaging.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Opened or used products<\/h3>\n\n\n<p class=\"wp-block-paragraph\">For hygiene and safety reasons, we can't accept returns of products that have been opened or used, such as the Whipped Lash Shampoo. If you have questions about how to use your product, message us and we'll gladly help.<\/p>\n\n\n<h3 class=\"wp-block-heading\">If your order arrives damaged or incorrect<\/h3>\n\n\n<p class=\"wp-block-paragraph\">If your product arrives damaged, defective or isn't what you ordered, let us know within <strong>7 days<\/strong> of delivery, with your order number and photos of the product and packaging. We'll send you a replacement at no cost or, if you prefer, a full refund including shipping.<\/p>\n\n\n<h3 class=\"wp-block-heading\">How to request a return<\/h3>\n\n\n<ol class=\"wp-block-list\">\n<li>Message us on <a href=\"https:\/\/wa.me\/15158299399?text=Hola%20Velamore%2C%20quiero%20solicitar%20una%20devoluci%C3%B3n.\">WhatsApp at +1 (515) 829-9399<\/a> or through our <a href=\"\/en\/contacto\/\">Contact<\/a>, with your order number and the reason for the return.<\/li>\n\n\n<li>We'll confirm whether your return is approved and tell you where to send it. Please don't send products before receiving our confirmation.<\/li>\n\n\n<li>Pack the product securely. We recommend using a service with tracking, as Velamore isn't responsible for returns lost in transit.<\/li>\n<\/ol>\n\n\n<h3 class=\"wp-block-heading\">Shipping costs<\/h3>\n\n\n<p class=\"wp-block-paragraph\">If you're returning an item because you changed your mind, return shipping is your responsibility and the original shipping cost is non-refundable. If the error was ours (damaged, defective or incorrect product), Velamore covers shipping.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Refunds<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect the product, we'll let you know if your return was approved. Once approved, you can choose between:<\/p>\n\n\n<ul class=\"wp-block-list\">\n<li>A refund to your original payment method, or<\/li>\n\n\n<li>Velamore store credit for the value of the product.<\/li>\n<\/ul>\n\n\n<p class=\"wp-block-paragraph\">We process approved refunds as soon as possible. The time it takes to appear in your account depends on your bank or card issuer. Products bought on sale or with a discount are refunded at the price you paid.<\/p>\n\n\n<h2 class=\"wp-block-heading\">Studio services<\/h2>\n\n\n<h3 class=\"wp-block-heading\">Paying for your appointment<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Full payment for the service is made when you book online. That way your appointment is confirmed and you don't have to worry about paying afterward.<\/p>\n\n\n<h3 class=\"wp-block-heading\">No-shows and late arrivals<\/h3>\n\n\n<p class=\"wp-block-paragraph\">If you miss your appointment, or arrive <strong>more than 15 minutes late<\/strong>, you'll be refunded <strong>50%<\/strong> of the amount paid. A full refund does not apply in these cases.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Cancellations and changes<\/h3>\n\n\n<p class=\"wp-block-paragraph\">We reserve your time exclusively for you. If you need to cancel or reschedule, please let us know at least <strong>24 hours<\/strong> in advance. Cancellations with less than 24 hours' notice may incur a fee.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Services performed<\/h3>\n\n\n<p class=\"wp-block-paragraph\">Each service is tailored to you, with dedicated time, materials and attention. That's why services already performed are non-refundable.<\/p>\n\n\n<h3 class=\"wp-block-heading\">Your satisfaction matters to us<\/h3>\n\n\n<p class=\"wp-block-paragraph\">If you notice any issue with your service, let us know within <strong>48 hours<\/strong> after your appointment, on WhatsApp with photos. We'll give you a review appointment to assess it and, if appropriate, make the necessary adjustments at no cost.<\/p>\n\n\n<p class=\"wp-block-paragraph\">The free review doesn't apply in these cases:<\/p>\n\n\n<ul class=\"wp-block-list\">\n<li>When we're notified after 48 hours.<\/li>\n\n\n<li>When the result is affected by not following the aftercare recommendations we give you after your appointment.<\/li>\n\n\n<li>Natural lash shedding as part of the growth cycle.<\/li>\n\n\n<li>Changes in style, length or shape you'd prefer after approving the design during your appointment.<\/li>\n<\/ul>\n\n\n<p class=\"wp-block-paragraph\">If you feel discomfort or irritation after your service, message us right away and, if needed, consult a healthcare professional.<\/p>\n\n\n<h2 class=\"wp-block-heading\">Questions?<\/h2>\n\n\n<p class=\"wp-block-paragraph\">We're here to help. Message us on <a href=\"https:\/\/wa.me\/15158299399?text=Hola%20Velamore%2C%20tengo%20una%20pregunta.\">WhatsApp<\/a> or on our <a href=\"\/en\/contacto\/\">Contact<\/a>.<\/p>\n\n\n<p class=\"has-small-font-size wp-block-paragraph\"><em>Last updated: October 2026.<\/em><\/p>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Ayuda Pol\u00edtica de devoluciones y reembolsos Queremos que disfrutes cada compra y cada cita. Aqu\u00ed te explicamos, de forma clara, c\u00f3mo manejamos las devoluciones, los reembolsos y los ajustes. Productos de la tienda Productos sin abrir Puedes solicitar una devoluci\u00f3n dentro de los 14 d\u00edas siguientes a la entrega de tu orden, siempre que el [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advanced_seo_description":"Productos sin abrir: devoluciones dentro de 14 d\u00edas. Conoce c\u00f3mo manejamos reembolsos, cr\u00e9dito en tienda y ajustes de servicios.","jetpack_seo_html_title":"Pol\u00edtica de devoluciones y reembolsos | Velamore","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":"","big_sky_generated":false},"class_list":["post-55","page","type-page","status-publish","hentry"],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PhrANV-T","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/velamorepr.com\/en\/wp-json\/wp\/v2\/pages\/55","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/velamorepr.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/velamorepr.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/velamorepr.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/velamorepr.com\/en\/wp-json\/wp\/v2\/comments?post=55"}],"version-history":[{"count":2,"href":"https:\/\/velamorepr.com\/en\/wp-json\/wp\/v2\/pages\/55\/revisions"}],"predecessor-version":[{"id":96,"href":"https:\/\/velamorepr.com\/en\/wp-json\/wp\/v2\/pages\/55\/revisions\/96"}],"wp:attachment":[{"href":"https:\/\/velamorepr.com\/en\/wp-json\/wp\/v2\/media?parent=55"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}